Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the return policy for used sports equipment?
We offer a 30-day satisfaction guarantee. If your gear doesn't perform as expected, you can return it for a full refund or exchange, provided it is not damaged by misuse.
How long does shipping take for oversized items like treadmills or bikes?
Oversized items typically ship via freight and arrive within 7-10 business days. You will receive a tracking number and a call from the carrier to schedule a delivery window.
Do you offer professional assembly for fitness equipment?
Yes, we partner with local technicians to offer professional assembly services for an additional fee. You can select this option at checkout for most heavy equipment.
Are the products covered by a manufacturer’s warranty?
Absolutely. All new equipment carries the full manufacturer's warranty. We also provide a one-year store warranty on craftsmanship for any technical apparel or footwear.
Can I track my order in real-time?
Yes, once your order leaves our warehouse, we will email you a tracking link. You can also view live updates by logging into your Sports Basement account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Affirm for high-value gear.